Return Policy & Right of Withdrawal
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must inform us
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Felix Buck-Gramcko
Kaindlweberweg 13
5061 Elsbethen, Austria
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by means of a clear statement (e.g., a letter sent by post or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
A model withdrawal form can be found here.
Consequences of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, excluding delivery costs, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction.
Return costs
You bear the direct costs of returning the goods. All items must be returned unused, with intact labels and packaging. Otherwise, we reserve the right to refuse or reduce a refund.
To request a return:
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Fill out this return form.
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Package the product and send it to the following address:
Felix Buck-Gramcko
Kaindlweberweg 13
A-5061 Elsbethen
Important notes on returns and exchanges:
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Unused items: Ensure that the items are unused and in perfect condition.
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Intact labels and packaging: Items must be returned with the original labels and packaging.
If you have any questions regarding the right of withdrawal or returns, our customer service is available at this email address.